Contact Us - Water

Find answers to some of the most commonly asked questions online at Water FAQs or Reclaimed Water FAQs to save time. To speak with someone about City of Tampa utility account and billing issues, call (813) 274-8811. See table below for additional assistance for online and by-phone contact.  

The Water Department's administrative and engineering offices are located at 306 E. Jackson St. and are open  Monday through Friday between 8 a.m. and 5 p.m.  This location does not include walk-in service for City of Tampa utility account services.

City of Tampa Water Department

306 East Jackson Street, 5E
Tampa, Florida 33602
Phone: (813) 274-8121
Fax: (813) 274-7435

Chuck Weber, P.E., Director

Phone: (813) 274-8663

   Contact the City of Tampa Water Department

For Questions About:


  Emergency Water Repair and Service (answered 24/7) (813) 274-8811, option #4

  Utility Services and Billing Inquiries

(813) 274-8811, option #3
  Credit and Collections (payment arrangements) (813) 274-8811, option #2
  New Connections for Builders/Developers (813) 274-8121, option #6
  Reclaimed Water (813) 274-8811, option #3
  Water Efficiency and Conservation (813) 274-8121, option #5
  Water Use Restrictions Recorded Summary (813) 274-8032
  Water Use Restrictions Violation Reporting Hotline (813) 274-8036
  Questions about a Water Use Restrictions Citations  (813) 349-5014

Media Inquiries

Chuck Weber, P.E.
Director - Water Department


813) 274-8663 office
(813) 480-3159 cell 
(813) 274-7435 fax 
Contact the City of Tampa Water Department

City of Tampa News Center